Health / Wellness

COVID-19 Testing & Screening FAQs

By Addie Roberts

March 23rd, 2020

Last updated: March 23rd, 2020

WellHealth is helping the community fight this epidemic with newly implemented COVID-19 screening and testing protocols at our clinics. WellHealth has been in constant communication with local and national medical labs to procure COVID-19 test kits. We have received a limited number of testing kits and will begin testing immediately.

For COVID-19 testing, a virtual screening is required prior to scheduling a test. Please call us at 469-789-2595 to schedule televisit. You can also visit and complete the form and a member of your care team will contact you to schedule. Our providers will be able to conduct a virtual screening and determine whether you're eligible for testing.

WellHealth will continue to monitor the guidance as issued by healthcare authorities and will continue to provide updates as we receive them.

Please see below for common questions we have received about testing:

Can anyone get tested?

Since tests are still in short supply, you will need to be screened through telemedicine to determine if you should be tested. 

Do I just come to the clinic?

Testing is being conducted at our clinic. Please come to the clinic only after you have a testing appointment scheduled by the clinic staff. 

Is it drive thru?

Weather permitting, we are doing testing outside. To control flow and safety of patients and staff, we are asking patients to remain in their car until they are called in for their appointment. On arrival, please call the clinic at 469-789-2595 to let the staff know you have arrived. 

How much does it cost?

Insurance - we have gotten guidance from the major insurance carriers that we should bill patients their copay, and for a standard office visit. 

Cash Pay - depending on the kind of testing that is available, the price for testing should not exceed $75. 

How soon will I get results?

This is a rapidly evolving situation. Turnaround times during the second week of March were up to 1 week for the labs to return results. Currently, they are about 48-72 hours. However, we are also sourcing newly approved, real-time tests.

What do I do if I test positive?

If you test positive, you will have someone from the clinic staff call you and provide all appropriate instructions. Everyone should be sheltering-in-place as per state and local guidelines, regardless of testing status. 

Do I need to prepare anything before I come in?


What paperwork do I need before I get tested?

Please bring your ID and insurance information if you have it. If you believe you have been in contact with someone confirmed with COVID-19, please bring any information that you may have regarding when that contact occurred, and who you have been in contact with since then.

By Addie Roberts