Frequently Asked Questions
SARS-CoV-2 (COVID-19) spreads easily from person-to-person, even when an infected person is not showing symptoms. When an infected person coughs, sneezes, or talks, droplets containing the virus go into the air. These droplets can be inhaled or land in the mouths or noses of people who are nearby, exposing them to the virus. People may also be exposed to COVID-19 by touching their eyes, nose, or mouth after touching a surface with the virus on it. Although this is not thought to be the main way the virus spreads, researchers are still learning more about COVID-19.
Symptoms include fever, loss of smell, coughing, sore throat, shortness of breath or difficulty breathing, feeling weak or lethargic, chills, muscle pain, lightheadedness or dizziness, headache, vomiting or diarrhea, slurred speech, and/or seizures.
The Centers for Disease Control and Prevention (CDC) offers many resources on COVID-19, including symptoms. Click here to look them up.
Your testing results will be provided to you through your registration link. You will be notified via email and text of your results.
This test may be helpful if you:
- Currently have COVID-19 symptoms including fever, cough, shortness of breath, and/or loss of taste or smell. Other less common symptoms may include tiredness, body or muscle aches, headache, nausea, vomiting, diarrhea, sore throat, and/or runny or stuffy nose
- Live or work in a place where people reside, meet, or gather in close proximity (this can include healthcare settings, homeless shelters, assisted living facilities, group homes, prisons, detention centers, schools, and workplaces)
- Have been in close contact with someone who has a confirmed case of COVID-19
- Your employer, public health department, contact investigator, or healthcare provider has identified you as someone who should get tested
- You are visiting a place that requires testing prior to arrival
Test results will confirm whether or not you are positive or negative for COVID-19.
If your results are positive, it is important to contact your healthcare provider immediately, self-isolate, and monitor your symptoms.
If your results are negative, you were most likely not infected with COVID-19 at the time of sample collection. However, it is important to note that in some cases there is not enough SARS-CoV-2 RNA or antigen in the sample to detect the virus (false negative). This can happen in a certain percentage of cases during the stages of infection. If you are experiencing symptoms, it is important to follow up with a healthcare provider for further evaluation, and to take protective measures to avoid infecting others. Negative results do not mean that you are not at risk for contracting or spreading COVID-19.
It is important that you discuss your test results with your doctor and follow public health guidance about safety precautions.
Rapid antigen tests (sometimes known as a rapid diagnostic test – RDT) detect viral proteins (known as antigens). Samples are collected from the nose and/or throat with a swab. These tests are cheaper than PCR and will offer results more quickly, although they are generally less accurate. These tests perform best when there is more virus circulating in the community and when sampled from an individual during the time they are most infectious.
Learn more about rapid diagnostic test.
High-risk individuals who test positive for COVID-19 and who have had mild to moderate symptoms for no longer than 10 days from onset of symptoms may qualify for monoclonal antibody treatment.
Monoclonal Antibodies (mAb) help the immune system recognize and respond more effectively to COVID-19. In high-risk patients, mAb treatment has been shown to decrease the severity of COVID-19 symptoms and reduce the rate of hospitalization.
mAb treatment has the most clinical benefit during the earliest stages of infection. All those who receive a positive COVID-19 molecular test result through QuestDirect will be contacted by PWNHealth to evaluate eligibility and, if appropriate, prescribe treatment.
The FDA has issued an emergency use authorization (EUA) to permit mAb products for the treatment of mild-to-moderate COVID-19.
Positive patients receive a phone call from a provider the same day that their samples are resulted. Patients receive negative results through an automated system within seconds that the lab report posts. PCR Patients can receive results following authentication via text, email, or integrated voice response.
Lab reports are made available for patients to download through the portal when desired.
Rapid Testing patients will receive their results within 20 minutes. Average resulting turnaround is between 24 and 48 hours for PCR tests. WellHealth’s SLA language currently demands resulting from reference laboratories within 48 hours. The results reporting process will be fully automated and delivered according to the preferences of the patient.
Even if you don't have symptoms, you should get tested 3-5 days after close contact with someone who has COVID-19 exposure or if required by your workplace, as this has been shown to reduce the risk of spread.
You should still get tested if you’ve had close contact with someone who has COVID-19 or if you have symptoms of COVID-19. If you’ve had close contact with someone who has COVID-19, you should get tested 5-7 days after your exposure, even if you don’t have symptoms. You should also wear a mask indoors in public for 14 days following exposure or until your test result is negative. If you have symptoms of COVID-19, you should get tested and stay home and away from others.
On Sept. 9, 2021, President Joe Biden announced a plan directing the Occupational Safety and Health Administration (OSHA) to issue an emergency temporary standard (ETS) requiring all private employers with 100 or more workers to mandate COVID-19 vaccination or a weekly test for all employees. The ETS is expected to be issued in the near future, and companies that meet the criteria are preparing now to implement the anticipated requirements.
Although not all employees will agree with these new policy requirements, companies have an obligation to comply with OSHA standards or face stiff penalties for noncompliance. It is important to note that whilte OSHA's ETS will apply to all employers with 100 or more employees, other employers will be implementing similar policies to stop spread of COVID-19 and maintain productivity.
COVID-19 vaccines are safe and effective. Millions of people in the United States have received COVID-19 vaccines under the most intense safety monitoring in U.S. history. CDC recommends you get a COVID-19 vaccine as soon as possible. If you are fully vaccinated, you can resume activities that you did prior to the pandemic. Learn more about what you can do when you have been fully vaccinated.